General terms & conditions


Eberhard - Appenzeller Gurt based in Zurich (hereinafter referred to as Appenzeller Gurt) is an online retailer of traditional handicrafts from the Appenzellerland. These general terms and conditions apply to all orders placed on the website in the version current at the time of the order.

Order and conclusion of contract

You place an online order in the shop. The order is binding when you have agreed to the terms and conditions and have pressed the BUY button. This creates a legally valid purchase contract. After receipt of your order, you will receive an order confirmation from us by e-mail.

Our terms of delivery and sale

After confirming your order, we will send you the ordered items to the delivery address you specified in the form of a nice package. The usual delivery time is 1-3 weeks.

For orders from abroad, the delivery time may be extended by up to 5 working days.

Should the delivery of the goods fail despite several delivery attempts, Appenzeller Gurt may withdraw from the contract.

Offer & Prices

Our online offer is subject to change and non-binding. As a rule, the articles offered in the online shop are only produced to order. Should it not be possible to deliver one or more articles due to a stock discrepancy, Appenzeller Gurt will inform you of this circumstance as soon as possible and offer you equivalent articles. If none of these articles appeals to you, the amount will be refunded.

Our sales prices are quoted in Swiss francs incl. statutory VAT and incl. shipping costs (CH only). Shipping costs abroad under "Delivery and shipping". The prices can be converted to EURO € (fixed exchange rate, adjusted monthly) in the online shop using the EURO button.

Delivery periods

The production of our products takes 1-3 weeks, the dispatch from 3 working days (Switzerland) up to 4 - 10 working days (EU and overseas).

Shipping costs

Packing and shipping are free of charge in Switzerland & Liechtenstein.

EU countries
-16.67 CHF (excl. VAT) with tracking for shipping to the EU (Denmark, Spain, Greece, Lithuania, Netherlands, Portugal, Sweden, Poland, Iceland, Estonia, Finland, Andorra, Germany, France, Belgium, Monaco, United Kingdom, Hungary, Italy, Norway, Ireland, Turkey, Slovenia, Croatia and Faroe Islands).

Other countries
The cost of packaging and shipping per shipment for deliveries outside the EU is CHF 20.00 (Priority). Deliveries can be made to the following countries outside Europe: USA, Canada, Australia, New Zealand, Japan, Korea, India, China, Turkey, Mexico.

Prices and VAT

The prices shown in the online shop are binding. For deliveries to Switzerland and Liechtenstein, the VAT of 7.7% is included in the displayed price.

Shipping to theEU up to 150 EUR
From 1 July 2021, we will ship to the EU up to 150 EUR value of goods incl. VAT of the respective EU country (introduction of IOSS - Import One-Stop Shop).

Shipping to the EU over 150 EUR and overseas
For shipments to the EU above 150 EUR and overseas, Swiss VAT will be deducted from the purchase price. Upon receipt of the shipment, the VAT of the respective country must be paid subsequently. Depending on the recipient country, the corresponding customs duties and goods import tax rates apply. The payment of these duties and taxes is the responsibility of the buyer.

For the items ordered in the Appenzeller Gurt Shop, only the prices displayed in the shopping basket immediately before the order is sent apply.

Payment options

Accepted are credit card, Paypal, Twint, SOFORT and prepayment (only in Switzerland).


In case of prepayment, production/delivery will only take place after receipt of payment. When ordering on prepayment, an electronic payment slip (as PDF) will be sent to you by e-mail.

The products are reserved until the expiry of the payment period of 10 calendar days. You can conveniently pay the invoice within this period without cash by post or bank transfer.

Credit card

You can also pay for your order by credit card (VISA, Mastercard, American Express - via or PayPal. Any fees charged by the card institutes will be charged to you.

Payment with Sofortüberweisung (via SOFORT AG/KLARNA)

SOFORT Banking is a TÜV-certified international online payment system from SOFORT AG. Without having to top up a virtual account or have a credit card, you can make the payment in real time. This means that your order will also be processed by us immediately. This payment option is available in Switzerland and some selected European countries.

You can find more information on the official website of SOFORT AG.

Youth protection

Alcoholic beverages may not be sold to minors under 16 years of age in Switzerland in accordance with the legal provisions. Spirits may not be sold to minors under the age of 18. By placing an order on, the customer acknowledges these provisions and confirms that he/she is authorised to make the purchase. Appenzeller Gurt declines all liability in the event of infringement.


You can pay for your order with a voucher from Appenzeller Gurt. To do so, enter the code on the voucher in the corresponding field of the order. A voucher can only be redeemed for the full amount.

The amount of the vouchers is predefined. The vouchers are issued exclusively in CHF and are freely transferable.

A cash payment is excluded.

Retention of title

The ordered goods shall remain the property of Appenzeller Gurt until payment has been made in full.

Right of revocation/right of return

You can cancel the contract within 20 days of receipt of the goods with a description of the reason for the return by returning the goods. The return of the goods is your responsibility and at your expense.

Only items that are absolutely undamaged and in perfect, unworn condition will be taken back. In particular, worn, soiled, damaged or bad-smelling products cannot be returned. Should this not be the case, we reserve the right to assert claims for compensation.

The return must be sent to

Appenzell Gurt
Schipfe 45
CH - 8001 Zurich

ATTENTION: These must be returned as"Return of a Swiss product for exchange / refund" including the original invoice and export documents attached to the outside of thepackage. Otherwise, the Swiss customs and VAT costs incurred will be passed on to the customer and deducted from the total amount.

The amount of a returned item can be deducted from the total amount. If the total amount has already been transferred to Appenzeller Gurt, you can choose between a voucher or a cash refund.

Delivery defects

We ask you to check the delivered items immediately for correctness, completeness and intactness. Complaints regarding the scope of delivery, material defects, incorrect deliveries and quantity discrepancies must be notified to us in writing by email within 5 working days of receipt of the goods. The defect shall be examined by Appenzeller Gurt immediately. If the defect is accepted by Appenzeller Gurt, you will be sent an identical replacement item, if available, and the shipping costs will be refunded. Otherwise, the entire amount will be refunded to you.

Data protection

The protection of your personal data is very important to us. We observe the applicable data protection regulations and secure your data against unauthorised access by third parties (data security measures).

Our online shop is encrypted by means of SSL (Secure Socket Layer), whereby all data of the offer as well as your payment and customer data are transmitted securely with us.

Appenzeller Gurt is entitled to use your personal data to send you special offers or information about new collections. You can revoke your consent to the use of your personal data for advertising purposes at any time by sending an e-mail to [email protected]

We secure our website and other systems by technical and organisational measures against loss, destruction, access, modification or distribution of your data by unauthorised persons. Access to your shopping account is only possible after entering your personal password.

This website contains a Facebook button. By activating the Facebook button, you enter into direct contact with the social network Facebook. Facebook uses personal data of its users in a way that may not be compliant with data protection laws, as insufficient information is provided about the use of the data. Appenzeller Gurt is not liable for any damage caused to you by misuse of your personal data by Facebook.

Applicable law and place of jurisdiction

The contractual relationship between you and Appenzeller Gurt is governed by Swiss substantive law, excluding the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (UN Sales Convention). The place of jurisdiction for all disputes is Zurich. Appenzeller Gurt shall also be entitled to choose to have recourse to the court at the customer's registered office/place of residence.

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