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Returns

Returns

You can cancel the contract within 30 days of receipt of the goods by returning the goods with a description of the reason for the return. The return of the goods is at your responsibility and expense.

Only items that are absolutely undamaged and in perfect condition will be taken back. The items can be tried on, but worn, soiled, damaged or badly smelling products cannot be taken back. If this is not the case, we reserve the right to assert claims for compensation.

The return is to be sent to 

Appenzell Gurt
Schipfe 45
CH - 8001 Zurich
Switzerland

Please include a short message with your order if you would like an exchange of the item including new size or a refund.

Important for international returns

These must be returned as "Return shipment of a Swiss product for exchange/refund", including the original invoice and export documents attached to the package. Otherwise, the Swiss customs and VAT costs incurred will be passed on to the customer and deducted from the total amount.

You can deduct the amount of a return item from the total amount. If the total amount has already been transferred to Appenzeller Gurt, you can choose between a voucher or a cash refund.

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