Goods can be returned within 20 days. The return of the goods is at your responsibility and expense. Only items that are undamaged and in perfect, unworn condition will be accepted for return. If this is not the case, we reserve the right to assert claims for compensation.
The return is to be sent to
CH - 8001 Zurich
Please include a short message with your order if you would like an exchange of the item including new size or a refund.
Important for international returns
These must be returned as "Return shipment of a Swiss product for exchange/refund", including the original invoice and export documents attached to the package. Otherwise, the Swiss customs and VAT costs incurred will be passed on to the customer and deducted from the total amount.
You can deduct the amount of a return item from the total amount. If the total amount has already been transferred to Appenzeller Gurt, you can choose between a voucher or a cash refund.